Service Level Agreement (SLA)

1. Service Availability

We aim for 99.9% uptime on a monthly basis, excluding scheduled maintenance.

2. Support Response Times

• Critical system outage: Within 4 hours.
• Major functionality issue: Within 8 hours.
• General inquiries: Within 24 hours.

Support is provided during business hours.

3. Maintenance

Scheduled maintenance will be communicated in advance whenever possible.

4. Limitations

The SLA does not cover issues caused by third-party services (e.g., Meta outages), customer misconfiguration, or force majeure events.

5. Contact

Support requests should be sent to support@instant-x.com.

Last updated: January 26, 2026